Frequently Asked Questions
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How do I book a property with Huespedia Stay?
You can book directly through our website by selecting your preferred property, choosing your dates, and confirming your reservation. If you need help, our concierge team is available via WhatsApp.
What services are included in my stay?
All stays include hotel-style amenities such as cleaning, fresh linens, Wi-Fi, and customer support. Some properties may also include additional services like private chefs or airport transportation.
Are all properties professionally managed?
Yes. Every property listed on Huespedia Stay is professionally managed to ensure the highest quality standards in cleanliness, safety, and guest experience.
Can I cancel or modify my reservation?
Cancellation and modification policies vary by property. Please check the individual property page for specific terms before booking or contact our team for assistance.
Is there a concierge or on-site support?
Absolutely. We offer 24/7 concierge service via WhatsApp for all guests. Whether you need restaurant recommendations or help with your check-in, we’re here for you.
Is it safe to stay in Cartagena?
Yes. All our properties are located in secure areas of Cartagena like the Historic Center, Bocagrande, and Getsemaní. We also offer properties with 24/7 security and private entrances.
What payment methods do you accept?
We accept all major credit cards and secure payment gateways. Some properties also offer bank transfer or payment on arrival options.
How do I contact customer service?
You can reach us any time via WhatsApp at +57 320 8241837 or email us at info@huespedia.com